Returns and Refunds

Does the size not fit, or have you simply changed your mind? That can happen. Below you will find a simple guide on how to return your order.

How to Return an Item

If you wish to withdraw from the contract, please contact us no later than 14 days after receiving your order at:

info@bohemiafox.com

Please include the following in your email:

• your name
• your order number
• the item(s) you would like to return

You do not need to provide a reason for the return.

Once we receive your message, we will send you the current return address and the necessary instructions.

After notifying us of your withdrawal, the goods must be sent back without undue delay, and no later than 14 days after the withdrawal notice.

How Much Does a Return Cost?

If you are returning an item because the size does not fit or because you have simply changed your mind, you are responsible for the cost of return shipping.

We recommend using a tracked shipping service and keeping your proof of postage.

If we sent you the wrong product, size or colour, or if the item is defective, Bohemia Fox will cover the reasonable return shipping costs.

What Condition Should Returned Goods Be In?

You may of course inspect and try on the goods at home, in the same way you would in a physical shop.

However, returned goods should not be:

• worn for longer than necessary for a normal fitting
• washed or cleaned
• altered or repaired
• stained with make-up, deodorant, self-tanning products or other substances
• scented with perfume, smoke or any other strong odour
• covered with human or animal hair
• torn, damaged or incomplete

We recommend keeping tags, labels and protective elements attached unless their removal was necessary for normal fitting.

Removing a tag does not automatically mean that the item cannot be returned. However, if the goods have been handled beyond what is necessary for normal inspection or fitting, any actual reduction in their value may be taken into account.

Underwear and Hygiene Protection

Please always try on underwear bottoms over your own clean underwear.

If the product has a hygiene seal, protective film or another hygienic closure, please do not remove it unless you are sure that you wish to keep the product.

For certain hygienically sealed goods, the right to return may be restricted by law once the protective seal has been broken.

The fact that an item is underwear does not automatically mean that it cannot be returned.

What to Include in the Parcel

To help us identify and process your return quickly, we recommend including a short note in the parcel containing:

• your full name
• your order number
• your email address
• a list of the returned items

Refunds

Once we receive the parcel, we will inspect the goods and process the return.

We will refund the money without undue delay and no later than 14 days after receiving your notice of withdrawal from the contract.

We may withhold the refund until we receive the returned goods or until you provide proof that the goods have been sent back.

Refunds are normally issued using the same payment method that was used for the original order.

The time it takes for the refunded amount to appear in your account may also depend on your bank or payment service provider.

What Happens to the Original Shipping Cost?

If you return the entire order, we will also refund the original standard delivery cost, up to the amount of the least expensive standard delivery method that we offered for that order.

If you selected a more expensive or express delivery method, the difference between that method and the least expensive standard delivery method will not be refunded.

If you return only part of the order, the original delivery costs will be handled according to the specific circumstances and the way the delivery charge was calculated.

Is the Item Defective or Did We Send the Wrong Product?

If you receive:

• a defective or damaged item
• the wrong product
• the wrong size
• the wrong colour
• an incomplete order

please contact us at info@bohemiafox.com.

Ideally, please include:

• your order number
• a short description of the issue
• photographs of the product
• a photograph of the packaging
• a photograph of the shipping label, if relevant

This will help us resolve the issue more quickly.

Damaged Parcel on Delivery

If the parcel is visibly damaged, opened or resealed when you receive it, we recommend taking photographs and asking the carrier to record the damage.

If you later discover that the goods inside are also damaged, please contact us as soon as possible.

Returns After the Deadline

After the statutory withdrawal period has expired, we may accept a return only if we have offered an extended voluntary return period or if we agree individually with you.

We do not charge any automatic handling fee or cancellation fee for the proper exercise of the right to withdraw.

Need Help?

If you are not sure whether a particular item can be returned, please contact us.

Email: info@bohemiafox.com

Please include your order number in your message. We will be happy to help you with the next steps.