Return and Refund Policy

Returning Goods

If the purchased goods do not suit you, you may return them.

You must notify us of your withdrawal from the contract within 14 days of receiving the goods. You must then send the goods back without undue delay, no later than 14 days after notifying us of your withdrawal.

Before sending the return, please contact us at info@bohemiafox.com and include your name, order number and the items you are returning.

You do not need to provide a reason for the return. Contacting us in advance helps us identify your parcel quickly and provide you with the current return address and return instructions.

Return Costs and Shipping

The customer is responsible for the cost of returning goods.

In the case of a valid complaint or incorrectly supplied goods, Bohemia Fox will cover the return shipping costs.

The customer is responsible for packing the returned goods securely. We recommend using a tracked shipping service and keeping proof of postage.

Original Delivery Costs

If you validly withdraw from the entire contract, we will also refund the original delivery costs, up to the amount corresponding to the least expensive standard delivery method that we offered for the order.

If the customer selected a more expensive or express delivery method, the difference between that method and the least expensive standard delivery method will not be refunded.

If only part of an order is returned, the original delivery costs will be refunded only where, and to the extent that, this is required by applicable law and the specific method used to calculate the delivery charge.

Late Returns

After the stated return period has expired, a return may only be accepted if Bohemia Fox expressly offers an extended voluntary return period or agrees otherwise with the customer individually.

We do not charge a fixed restocking fee or an automatic percentage penalty for exercising the right to withdraw.

Condition of Returned Goods

The customer may inspect and try on the goods only to the extent necessary to establish their nature, characteristics, size and functionality, in the same way as would be possible in a physical shop.

Returned goods must be suitably protected and must not be:

• worn for longer than necessary for a normal fitting;
• washed, cleaned, altered or repaired;
• stained with cosmetics, make-up, deodorant, self-tanning products or other substances;
• scented with perfume, smoke or any other strong odour;
• covered with human or animal hair;
• torn, damaged or incomplete.

Tags, labels and protective elements should remain attached unless their removal was necessary for a normal fitting.

Removing a tag does not automatically cancel the right to withdraw, but it may be taken into account when assessing any actual reduction in the value of the goods.

Underwear and Hygiene Protection

Please always try on underwear bottoms over your own clean underwear.

Do not remove or break any hygiene seal, protective film or other hygienic closure where the product is supplied with one.

The right to withdraw may be excluded for goods supplied in sealed packaging or with a hygiene seal where, after the seal or packaging has been broken, the goods are no longer suitable for return for health protection or hygiene reasons.

The fact that an item is underwear does not automatically mean that it cannot be returned.

Reduction in the Value of Returned Goods

If the customer has handled the goods beyond what was necessary to establish their nature, characteristics and functionality, the customer is responsible for any actual reduction in their value.

Any reduction will be assessed individually based on the actual condition of the product, the extent of use, staining, damage and the possibility of reselling it.

Bohemia Fox does not apply an automatic fixed deduction solely on the basis of a particular type of staining.

What to Include with the Returned Goods

Please include a note with the returned goods containing:

• your full name;
• your order number;
• your contact email address;
• a list of the returned items.

This information will help us identify the parcel correctly and process the return more quickly.

Damaged Parcel, Incorrect or Defective Goods

Please inspect the condition of the packaging when you receive your parcel.

If the parcel is visibly damaged, open or resealed, please ask the carrier to record the damage and take photographs of both the parcel and the packaging.

If you receive an incorrect product, the wrong size or colour, an incomplete order or defective goods, please contact us without undue delay at info@bohemiafox.com.

Please include your order number, a description of the issue and photographs of the product, packaging and shipping label.

Inspection and Processing of Returns

Once we receive the returned goods, we will register the return and inspect their condition.

If we identify damage, missing parts, staining or any other issue that may affect the refund amount, we will inform the customer.

The inspection of a return may take several working days.

Refund Period and Method

In the case of a valid withdrawal from the contract, we will refund the money received without undue delay and no later than 14 days after receiving notice of the withdrawal.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back.

We will issue the refund using the same payment method used for the original order, unless we agree otherwise.

The time it takes for the payment to appear in your account may also depend on your bank or payment service provider.

Contact

For questions about returns, refunds or complaints, please contact us at:

Email: info@bohemiafox.com

The return address will be provided to you by email.

Please always include your order number in your message.