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Terms of service
BOHEMIA FOX
Terms and Conditions and Terms of Use of the Online Store
Effective from 11 September 2026
Seller: Matěj Peltán – Bohemia Fox
Company ID No. (IČO): 04539389
Registered address: Uralská 689/7, 160 00 Prague, Czech Republic
Email: info@bohemiafox.com
Phone: +420 777 583 989
The online store is operated through the Shopify platform.
These Terms and Conditions are a customer-facing document governing the sale of Goods through the Bohemia Fox online store. Shopify provides the technology for the online store; the seller of the Goods is Bohemia Fox.
Quick Overview for Customers
This overview is provided for quick reference only. The full wording of these Terms and Conditions and the Related Policies prevails.
The Seller is Matěj Peltán – Bohemia Fox, Company ID No. (IČO) 04539389, with its registered address at Uralská 689/7, 160 00 Prague, Czech Republic.
The online store runs on the Shopify platform, but the Purchase Contract is concluded directly between the Customer and Bohemia Fox.
Submitting an Order does not by itself conclude a Purchase Contract. An automatic Shopify confirmation only confirms receipt of the Order. The Purchase Contract is concluded only when Bohemia Fox expressly accepts the Order.
Orders are usually processed within 2–5 Business Days after acceptance; shipping time is additional.
A Consumer may generally withdraw from an online purchase within 14 days of receiving the Goods.
The Customer bears the ordinary cost of returning Goods. In the case of a justified complaint or an error by Bohemia Fox, we bear the reasonable costs.
We do not offer ordinary exchanges of sizes, colours or products. The Customer places a new Order and returns the original Goods.
For underwear, the hygiene exception applies only where the statutory conditions are met, in particular in relation to genuinely sealed Goods after the seal has been broken.
Following a valid withdrawal, we refund the money no later than 14 days after notice of withdrawal. We may wait until we receive the Goods or proof that they have been sent back.
Consumer complaints will be handled no later than within 30 days unless we expressly agree on a longer period.
The details set out in the full wording of these Terms and Conditions and in the Related Policies published in the online store always prevail.
1. Introductory Provisions and Identity of the Seller
These Terms and Conditions and terms of use of the online store (the “Terms and Conditions”) govern the rights and obligations arising from the use of the Bohemia Fox online store and from distance Purchase Contracts concluded between the Seller and the Customer.
The Seller is Matěj Peltán, operating the online store under the Bohemia Fox brand, Company ID No. (IČO) 04539389, with its registered address at Uralská 689/7, 160 00 Prague, Czech Republic, email info@bohemiafox.com, phone +420 777 583 989 (the “Seller”, “Bohemia Fox”, “we”, “us” or “our”).
The Seller is not a payer of value added tax.
The Seller conducts business under a trade licence for the free trade “Manufacture, trade and services not specified in Annexes 1 to 3 of the Trade Licensing Act”, field of activity “Wholesale and retail”.
The online store is operated through the Shopify platform. Shopify provides the technical infrastructure for the online store but is not the seller of Goods offered by Bohemia Fox.
The Purchase Contract is always concluded directly between the Customer and Bohemia Fox, unless expressly stated otherwise for a particular service.
These Terms and Conditions are primarily intended for Customers purchasing as Consumers.
A Consumer is a natural person who, when concluding and performing a contract, does not act within the scope of their business activity or independent professional activity.
If the Customer purchases in the course of business, provisions intended for Consumers apply only where required by law or expressly agreed.
2. Definitions
For the purposes of these Terms and Conditions, the following terms have the meanings set out below:
“Online store” means the Bohemia Fox web interface operated through Shopify, including checkout, Customer accounts and related functions.
“Customer” or “Buyer” means a person who uses the online store, places an Order or enters into a Purchase Contract with the Seller.
“Consumer” means a Customer who is a natural person and does not act within the scope of business or independent professional activity.
“Goods” means products offered in the online store, in particular clothing, underwear, accessories and related products.
“Order” means the Customer’s binding offer to enter into a Purchase Contract, created through the online store.
“Purchase Contract” means a contract for the purchase of Goods concluded between the Customer and the Seller after the Seller expressly accepts the Order in accordance with Section 9.
“Related Policies” means in particular the Shipping Policy, Returns and Refunds Policy and Privacy Policy published in the online store.
“Business Day” means Monday to Friday, excluding public holidays in the Czech Republic.
3. Scope and Order of Contractual Documents
The contractual relationship consists of these Terms and Conditions, the information stated for the relevant Goods, information displayed in the cart and at checkout, the Order as accepted by the Seller, the Seller’s acceptance confirmation and the Related Policies published in the online store.
If individual documents differ, an individual agreement with the Customer takes precedence, followed by the Seller’s express acceptance of the Order and information stated in that acceptance, then the terms of the relevant promotion or offer, and thereafter these Terms and Conditions and the Related Policies.
Nothing in these Terms and Conditions limits any Consumer rights that cannot be excluded or restricted by agreement under applicable law.
Before submitting an Order, the Customer has the opportunity to review these Terms and Conditions and the Related Policies.
By submitting an Order, the Customer confirms that they had the opportunity to review them.
4. Shopify Platform and the Relationship Between the Customer, Bohemia Fox and Shopify
The online store is hosted and technically operated through the Shopify platform.
Shopify enables product display, shopping-cart management, checkout, Customer accounts, Order communications, processing of certain payments and other functions necessary to operate the online store.
All sales of Goods made through the online store are sales between Bohemia Fox and the Customer.
Bohemia Fox is responsible for the offer of Goods, prices, Orders, delivery, returns, refunds, complaints, Customer support and compliance with laws applicable to the sale.
Shopify is not a party to the Purchase Contract for Bohemia Fox Goods and does not assume the Seller’s obligations.
This does not affect any rights the Customer may have against Shopify if the Customer separately uses a Shopify consumer service, such as Shop or Shop Pay, which is governed by Shopify’s own terms.
If the Customer uses Shop Pay, Shop, a payment service or another third-party function, the terms and policies of the relevant service provider may also apply to that specific service.
Those terms do not replace the Purchase Contract between Bohemia Fox and the Customer.
When the Customer visits and uses the online store, Shopify processes certain personal data and technical information in order to provide, secure and improve the platform.
If Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process information about the Customer’s interactions with our online store together with information from interactions with other merchants and Shopify, for example for personalisation, analytics, fraud prevention or more relevant advertising.
Details about the processing of personal data, international data transfers and the Customer’s options are provided in our Privacy Policy, the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
The Shopify Consumer Privacy Policy is available at:
https://www.shopify.com/cz/legal/privacy/consumers
The Shopify Privacy Portal is available at:
https://privacy.shopify.com/cs
The use of Shopify or another technical service does not deprive the Customer of statutory rights against Bohemia Fox.
5. Access to the Online Store, Eligibility to Purchase and Customer Accounts
The online store may be used by a person who has the legal capacity required to enter into a Purchase Contract.
A minor may purchase only to the extent corresponding to their intellectual and volitional maturity or with the consent of a legal guardian.
Depending on the current configuration of the online store, purchases may be possible with or without a Customer account.
Creating an account is not in itself a condition for exercising Consumer rights.
The Customer must provide truthful, complete and current information.
The Seller is not responsible for delays or inability to perform caused by incorrect or incomplete information provided by the Customer; however, this does not affect Consumer rights where the Seller knew or could reasonably have identified the error.
The Customer is responsible for protecting the login details for their account.
If the Customer suspects misuse of the account, they should contact the Seller without delay and change their login details using the available Shopify functions.
A Customer account may not be transferred, sold or made available to another person without the Seller’s prior consent for the purpose of circumventing restrictions of the online store.
The Seller may temporarily restrict or close an account if it is used for unlawful conduct, fraud, security disruption, harassment, unauthorised acquisition of data or a serious breach of these Terms and Conditions.
Restriction of an account does not affect statutory rights arising from contracts already concluded.
6. Product Information, Photographs, Colours, Sizes and Materials
For each product, we provide its main characteristics, available variants, sizes, price, material composition and other information that is material to a purchase decision and available to us at the time of publication.
We aim to take and display photographs as accurately as possible.
However, colour shades, material texture or the appearance of details may vary slightly depending on the screen, device settings, lighting conditions, production batch or natural characteristics of the material.
Size-chart information is provided as a guide.
Before purchasing, the Customer should compare their measurements with the relevant size chart and fit description.
If the Customer is unsure, they may contact us before purchase.
Handmade production, small production runs, lace, embroidery and other decorative elements may show minor variations that do not constitute a defect unless they affect agreed characteristics, functionality or the overall quality of the product.
Care, washing and safe-use information stated on the product, label, packaging or product page forms part of the product information.
The Customer should follow it, because incorrect care may cause damage for which the Seller is not responsible.
If the delivered Goods do not correspond to the agreed description, size, variant, quantity or other agreed characteristics, the Customer may exercise rights arising from defective performance.
7. Availability, Quantity Limits and Discontinuation of Offers
Availability information is based on current stock and system data.
With small collections, several Orders may be placed within a short period and stock levels may not update immediately.
If, after an Order has been submitted but before it has been accepted by the Seller, it becomes apparent that the Goods are unavailable, the Seller may refuse the Order in accordance with Section 10.
Where reasonably possible, we may offer later delivery, modification of the Order or an alternative solution.
The Customer is not required to accept substitute Goods, a different product, a higher price or materially different conditions.
The Seller may reasonably limit the quantity of Goods per Order, person, household, payment method or delivery address, particularly for limited collections, suspected automated stock purchasing or Orders intended for unauthorised resale.
The offer of Goods may be changed or discontinued at any time.
Changes to the offer do not affect Purchase Contracts already concluded.
8. Placing an Order and Correcting Information
The Customer selects Goods, adds them to the cart, chooses an available delivery and payment method and provides the information necessary to process the Order.
Before submitting the Order, the Customer can review and change the selected Goods, quantity, variants, shipping and billing details, delivery method, payment method and any discount code used.
The Order is submitted by clicking a button that clearly indicates that the Order entails an obligation to pay.
By submitting the Order, the Customer makes a binding offer to enter into a Purchase Contract with the Seller.
Submission of the Order does not by itself mean that the Seller has accepted the Order or that a Purchase Contract has been concluded.
Information provided by the Customer is considered correct.
Before submitting the Order, the Customer should check in particular the email address, telephone number, delivery address, size, colour, quantity, delivery country and selected market or currency.
The Customer bears the cost of internet or telephone use when concluding the contract in accordance with the terms of their provider.
The Seller does not charge any special rate for these means of communication.
9. Order Confirmation and Conclusion of the Purchase Contract
By submitting an Order through the online store, the Customer makes a binding offer to enter into a Purchase Contract with the Seller.
After the Order has been submitted, Shopify may automatically send the Customer an email confirming that the Order has been received by the online store.
This automatic confirmation only confirms receipt of the Order. It does not constitute acceptance of the Order by the Seller and does not by itself result in the conclusion of a Purchase Contract.
Payment authorisation, reservation of funds, temporary blocking of funds on the Customer’s payment method or successful processing of a payment does not by itself constitute acceptance of the Order or conclusion of the Purchase Contract.
After receiving the Order, the Seller may review it before acceptance.
The Seller may in particular verify:
- availability of the Goods;
- correctness and completeness of the Order information;
- the delivery address and whether delivery to the relevant country or territory is available;
- the currency applicable to the relevant delivery destination;
- payment status and successful payment authorisation;
- possible fraud, security or payment risks;
- compliance with applicable sanctions, customs rules, import restrictions or other legal requirements;
- whether the Order contains an obvious pricing, currency, technical, calculation or descriptive error;
- whether the quantity ordered complies with any applicable quantity limits; and
- compliance with other conditions applicable to the relevant market, payment method or delivery destination.
The Purchase Contract is concluded only when the Seller expressly accepts the Order.
The Seller accepts the Order by sending the Customer a separate confirmation stating that the Order has been accepted by Bohemia Fox for fulfilment, or by another clear communication from which it is evident that the Seller has expressly accepted the Order.
An automatic Shopify notification confirming receipt of the Order does not constitute such acceptance unless it expressly states that the Order has been accepted by the Seller.
Until the Order has been expressly accepted by the Seller, no Purchase Contract has been concluded and the Seller may refuse the Order for a legitimate reason in accordance with Section 10 of these Terms and Conditions.
If the Customer has already paid for an Order that the Seller subsequently refuses before conclusion of the Purchase Contract, the Seller will refund the amount received, or arrange for the payment authorisation or reservation to be released, without undue delay.
The Customer should check the information contained in all Order-related emails and notify the Seller without undue delay at info@bohemiafox.com if any information is incorrect.
The Purchase Contract is concluded electronically.
Its content consists of the Order as accepted by the Seller, these Terms and Conditions, the Related Policies, the relevant product information and any other terms expressly agreed between the Seller and the Customer.
10. Refusal of an Order, Cancellation by the Seller and Obvious Errors
Before the Purchase Contract has been concluded in accordance with Section 9, the Seller may refuse an Order for a legitimate reason.
The Seller may in particular refuse an Order where:
a) Goods are unavailable
The Goods are unavailable, sold out or cannot reasonably be supplied.
b) Payment cannot be completed
Payment was not made, was declined, cancelled, reversed, could not be successfully authorised or there is another material problem with the selected payment method.
c) United States Order is not in USD
The delivery address is located in the United States, but the Order was, for any reason, including a technical error, manual currency selection, circumvention of currency settings, use of a VPN or proxy, or another circumstance, created or would be shipped in a currency other than US dollars (USD).
d) Fraud or unlawful activity
There is reasonable suspicion of fraud, misuse of a payment method, identity misuse, money laundering, violation of applicable sanctions, unauthorised resale of the Goods or another unlawful or abusive activity.
e) Obvious technical or pricing error
The Order contains an obvious technical, pricing, currency, calculation or descriptive error that an average Customer could reasonably recognise.
This includes, for example, a price that is clearly inconsistent with the nature or ordinary value of the product as a result of a technical or data-entry error.
f) Legal restrictions
Acceptance or performance of the Order would violate applicable law, sanctions, import or export restrictions, a binding decision of a public authority or another mandatory legal requirement.
g) Incorrect Customer information
The Customer provided false, materially incomplete, misleading or inconsistent information required for payment, delivery, fraud prevention, identity verification or customs clearance.
h) Unsupported delivery destination
The delivery destination is not supported by the online store, the selected carrier or another service necessary to fulfil the Order.
i) Incompatible payment, delivery or currency configuration
The selected delivery, payment or currency configuration is incompatible with the delivery destination or cannot reasonably be processed.
j) Excessive quantity or suspected resale
The quantity ordered materially exceeds normal personal use, particularly where there is reasonable suspicion of automated purchasing, unauthorised resale or circumvention of quantity limits.
k) Technical failure
The Order cannot be fulfilled because of a technical failure affecting Shopify, a payment provider, a carrier, stock availability or another essential service.
l) Other legitimate reason
Another legitimate reason exists that prevents the Seller from reasonably accepting the Order.
Where the issue can reasonably be corrected, the Seller may first contact the Customer and offer the Customer an opportunity to correct the relevant information, payment method, delivery details, currency or another part of the Order.
The Seller is not required to accept a corrected Order if the Goods have meanwhile become unavailable or another legitimate reason for refusal exists.
The Customer is not required to accept substitute Goods, a higher price, a different currency, a different delivery method or materially different contractual conditions.
Orders Shipped to the United States
For Orders with a delivery address in the United States, the applicable Order currency is exclusively US dollars (USD).
If an Order for delivery to the United States is created in another currency, regardless of whether this results from a technical error, manual currency selection, circumvention of Shopify market or currency settings, use of a VPN or proxy, or another reason, the Seller may refuse the Order before conclusion of the Purchase Contract.
In such a case, the Customer may be invited to place a new Order using USD and the correct United States market configuration.
The Seller is not required to convert an incorrectly created Order into USD or manually adjust the currency of an existing Order.
Any payment received in connection with an Order refused under this provision will be refunded or released without undue delay.
Obvious Errors
The Seller is not required to accept an Order containing an obvious pricing, currency, calculation, product-description or technical error that an average Customer could reasonably recognise as an error.
Where reasonably possible, the Seller will inform the Customer of the error and may offer the Customer an opportunity to place a new Order under the correct conditions.
A minor difference in price or another circumstance that could reasonably appear to the Customer to be a genuine promotion or ordinary commercial offer will not automatically be treated as an obvious error.
Purchase Contracts Already Concluded
Once a Purchase Contract has been concluded in accordance with Section 9, the Seller may cancel, terminate, withdraw from or otherwise refuse to perform the Purchase Contract only where permitted by applicable law, where performance has become impossible or unlawful, where another statutory ground exists, or where the Seller and the Customer agree on another solution.
Nothing in this Section gives the Seller an unrestricted right to cancel a Purchase Contract that has already been concluded.
If an already concluded Purchase Contract is lawfully cancelled, terminated or otherwise brought to an end and the Seller will not supply the relevant Goods, any amount received for those Goods will be refunded to the Customer without undue delay using the same payment method as the original payment, unless the parties lawfully agree otherwise.
Nothing in this Section limits mandatory Consumer rights or excludes or restricts the Seller’s liability where such liability cannot be excluded or restricted under applicable law.
11. Prices, Currencies and the Final Order Amount
The Seller is not a VAT payer.
Prices of Goods displayed in the online store are the Seller’s final prices.
Shipping charges, any import charges and other costs are stated separately unless expressly included in the price.
Before submitting the Order, the Customer is shown the total amount payable to the Seller, including the price of the Goods and the selected delivery method.
Import duties, import VAT and local charges for shipments outside the European Union may be charged separately by authorities or carriers in the destination country, except for Orders shipped to the United States, for which see Sections 16 and 18 below.
Orders delivered within the Czech Republic are charged in Czech crowns.
Orders outside the Czech Republic are charged in euros, with the exception of Orders shipped to the United States, which are charged exclusively in US dollars (USD).
No other currency is offered or accepted for Orders shipped to the United States.
Where sales tax is required under the laws of the relevant US state, it is included in the total price shown at checkout and is paid by the Customer as part of that price.
If a bank, card issuer, payment service or wallet provider performs currency conversion, it uses its own exchange rate and may charge its own fee.
Bohemia Fox does not determine that rate or fee.
Prices may be changed for future Orders.
For an already concluded Purchase Contract, the price stated in the accepted Order applies, except in the case of an obvious error handled under Section 10.
If a price were personalised for a specific Customer on the basis of automated decision-making, the Customer would be informed before submitting the Order where required by law.
12. Discounts, Discount Codes, Promotions and Discounted Goods
Only one discount code may be used per Order unless expressly stated otherwise for the relevant offer.
VIP discounts, birthday vouchers and other promotional discount codes cannot be combined with one another unless stated otherwise for a specific promotion.
A discount code must be entered before the Order is completed and paid.
It cannot be applied retroactively after payment.
A discount code may be time-limited or restricted to specific products, a minimum Order value, currency, market, Customer account or another condition stated in the offer.
If a code is used contrary to its terms, was obtained fraudulently, disclosed without authorisation or is being misused through automated means, the Seller may refuse its use.
When announcing a reduction in the price of a product, we state the lowest price at which the product was offered and sold during the 30 days preceding the reduction.
If the product has been on sale for a shorter period or the discount is progressively increased, we follow the special statutory rules.
Discounted Goods may be returned and complained about under the same statutory conditions as non-discounted Goods.
However, where Goods were discounted because of a specific defect disclosed in advance, the Customer cannot complain about that known defect.
When Goods are returned, the refund is based on the amount actually paid for the returned item as shown in the Order.
This does not affect statutory rules on the refund of the original delivery costs.
13. Payment Terms and Payment Service Providers
Available payment methods are displayed in Shopify checkout and may vary depending on the country, currency, device, Order value and the settings of the payment provider.
For payment methods that we accept, we do not apply different conditions solely because of the Customer’s nationality, residence or place of establishment in the European Union, the location of the Customer’s payment account, the place of establishment of the payment service provider or the place where the payment instrument was issued within the European Union, provided that the legal and security requirements of the transaction are met.
Payment may be processed by Shopify, Shopify Payments, a card issuer, bank, digital wallet or another payment service provider.
The relevant provider may apply its own terms, verification and security procedures.
The Customer confirms that they are authorised to use the selected payment method and that the payment information provided is correct.
Bohemia Fox does not directly store full payment card details.
Payment, payment authorisation or reservation of funds does not by itself constitute acceptance of the Order or conclusion of the Purchase Contract.
If payment is not authorised, is declined, reversed or refunded, the Order may not be accepted or its processing may be suspended.
For some payment methods, the amount may first be authorised or reserved and subsequently charged.
The timing of authorisation and settlement is determined by the payment service provider.
If an Order is not accepted by the Seller and payment has already been collected or reserved, the relevant amount will be refunded or released without undue delay.
Refunds are made to the original payment method unless the parties agree otherwise and the Customer incurs no additional cost.
The actual posting of the refund may take time depending on the bank or payment service.
An accounting or tax document may be sent electronically to the email address stated in the Order.
14. Changes to and Cancellation of an Order by the Customer
If the Customer needs to change the address, variant, size, quantity or other information, they must contact us as soon as possible at info@bohemiafox.com.
Before the Order has been accepted by the Seller, the Seller may, where technically and reasonably possible, allow the Customer to correct or replace information contained in the Order.
A change cannot be guaranteed once the Order has been submitted for processing or after the Purchase Contract has been concluded and the Order has been prepared for dispatch or handed over to the carrier.
We do not normally combine already-created Orders into one shipment, hold them for extended periods or retroactively adjust shipping charges already paid.
The Customer may request cancellation before the Order has been expressly accepted by the Seller.
Once the Purchase Contract has been concluded, cancellation or withdrawal is governed by these Terms and Conditions, applicable Consumer law or an individual agreement between the Seller and the Customer.
If the shipment has already been dispatched, a Consumer may exercise the right of withdrawal under the conditions set out below.
15. Order Processing
After an Order has been accepted by the Seller, Orders are usually processed within 2–5 Business Days.
Orders containing Goods in stock are usually processed and handed over to the carrier within this period.
During a new collection launch, sales promotion, holidays, inventory checks or periods of increased Order volume, processing may take longer.
Processing time is not the same as transit time.
Transit begins once the shipment has been handed over to the carrier.
If processing is significantly delayed, we will inform the Customer to a reasonable extent and explain the next steps.
Unless a specific delivery date has been agreed, the Seller will deliver the Goods without undue delay and no later than within the period required by law.
This does not affect individually agreed delivery dates for pre-orders or Goods with a longer production time where clearly disclosed before purchase.
16. Shipping Prices and Delivery Areas
The current basic shipping rates and thresholds for free shipping are as follows.
The specific available options are always displayed at checkout according to the delivery address, size and nature of the shipment.
Czech Republic
Orders up to CZK 1,999 – shipping CZK 100.
Free shipping for Orders of CZK 2,000 or more.
European Union
Shipping: €14
Free shipping for Orders of €250 or more.
This zone includes Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Countries Outside the European Union
Shipping: €16
Free shipping for Orders of €250 or more.
This zone includes Albania, Andorra, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Moldova, Monaco, Norway, North Macedonia, Serbia, Switzerland and Ukraine.
United Kingdom
Shipping: €16
Free shipping for Orders of €250 or more.
United States of America
Shipping: 25 USD
Free shipping for Orders of 300 USD or more.
Orders shipped to the United States are delivered on a Delivered Duty Paid (DDP) basis at standard delivery.
Customs duties, import charges and customs clearance costs associated with standard delivery are covered by Bohemia Fox and are included in the price shown at checkout.
This does not extend to additional costs arising from incorrect or incomplete Customer information, refusal of the shipment, failure to provide required cooperation, or selection of a delivery method other than the standard option, which remain the Customer’s responsibility where permitted by applicable law, as further described in Section 18.
Canada
Shipping: €25
Free shipping for Orders of €300 or more.
Rest of the World
Shipping: €30
Free shipping for Orders of €300 or more.
This means countries not listed in the previous zones and to which delivery is actually available at checkout.
All Orders outside the Czech Republic are charged in euros (€), except Orders shipped to the United States, which are charged exclusively in US dollars (USD).
Shipping rates and availability may be changed for future Orders.
For a particular Purchase Contract, the amount displayed before submission and subsequently accepted by the Seller applies.
17. Carriers, Transit Times and Shipment Tracking
Orders are shipped through carriers selected according to the destination country, type of shipment, Order value and service availability.
A specific carrier is not publicly guaranteed unless stated directly at checkout or in the Seller’s acceptance of the Order.
The estimated delivery time depends on the destination country, carrier, customs clearance, local conditions and other circumstances.
Any stated times are estimates unless a guaranteed delivery date has been expressly agreed.
Where tracking is available for a shipment, the Customer will receive tracking details electronically or see them in the Customer account.
Tracking updates may be delayed for several hours or days after the shipment has been handed over.
For selected shipments, we may require the recipient’s signature upon delivery because of the shipment value, destination country or an increased risk of loss.
Delivery changes, rerouting, postponement or delivery without a signature are possible only where permitted by the carrier.
The Customer’s direct dealings with the carrier may be subject to the carrier’s own terms.
18. Customs Duties, Import VAT and Local Charges
Shipments delivered outside the European Union may be subject to customs duties, import VAT, carrier handling fees, customs representation fees or other local charges.
Orders shipped to the United States are delivered on a Delivered Duty Paid basis at standard delivery.
Customs duties and import charges applicable to standard delivery are included in the price shown at checkout and are covered by Bohemia Fox.
This does not extend to additional charges arising from incorrect or incomplete Customer information, refusal of the shipment, failure to provide required cooperation, or selection of a delivery method other than the standard option offered at checkout, which remain the Customer’s responsibility where permitted by applicable law.
The Customer must provide correct and complete information necessary for delivery and any customs clearance and must provide reasonable cooperation where required by the carrier or customs authorities.
Additional costs arising from incorrect information, refusal of the shipment or failure to provide the necessary cooperation may be charged to the Customer where permitted by applicable law.
For all other shipments outside the European Union, unless checkout expressly states that these charges are included and prepaid, they are payable by the Customer or recipient.
The amount of such charges is determined by authorities and service providers in the destination country.
Bohemia Fox cannot influence or guarantee their amount in advance.
Refusing to pay import charges or to accept the shipment does not in itself constitute a valid withdrawal from the contract.
If the shipment is returned to the Seller, the matter will be handled according to the circumstances, applicable law and actual costs incurred.
The Customer is responsible for the accuracy of information required for customs clearance and for complying with local import rules unless the law provides otherwise.
19. Delivery, Receipt, Ownership and Risk of Damage
Goods are normally delivered to the address provided by the Customer in the accepted Order.
The Customer must provide an address at which the shipment can be safely received.
Ownership of the Goods passes to the Customer upon full payment of the purchase price and receipt of the Goods.
The risk of damage to the Goods passes to the Consumer when the Consumer receives the Goods from the carrier.
If the Consumer independently chooses a carrier not offered by the Seller, the risk passes when the Goods are handed over to that carrier.
The Customer should accept the shipment, or arrange for its acceptance, at the time and place notified by the carrier.
Failure to accept the shipment does not itself cancel the Purchase Contract and does not replace notice of withdrawal.
If, for reasons attributable to the Customer, the shipment must be delivered repeatedly or in a different manner, the Seller may claim reimbursement of reasonable and actually incurred additional costs where permitted by law.
If the shipment is returned as undeliverable, we will contact the Customer and propose re-dispatch, cancellation of the Order or another solution.
Re-dispatch may be conditional on payment of actual additional costs where permitted by applicable law.
20. Inspection of the Shipment, Damaged Packaging and Incorrectly Delivered Goods
Upon receipt, we recommend checking the condition of the packaging.
If the parcel is visibly damaged, opened or resealed, ask the carrier to record the damage and take photographs of the shipment and packaging.
If the Customer receives an incorrect product, a different size or colour, an incomplete Order or defective Goods, they should contact us without undue delay at info@bohemiafox.com.
We recommend including the Order number, a description of the issue and photographs of the product, packaging and shipping label.
This information helps us assess the situation quickly, but it is not a condition for exercising statutory rights where the matter can be proven otherwise.
Failure to inspect the packaging on receipt does not in itself deprive the Consumer of the right to make a complaint or exercise other statutory rights.
21. Consumer’s Right to Withdraw From the Contract
A Consumer has the right to withdraw from a Purchase Contract concluded online without giving a reason within 14 days of receiving the Goods.
If several types of Goods or several parts are delivered separately under one Order, the period begins on receipt of the final delivery.
For regular recurring deliveries, it begins on receipt of the first delivery.
To meet the deadline, it is sufficient for the Consumer to send an unequivocal notice of withdrawal before the period expires.
Withdrawal may be notified by email to info@bohemiafox.com or in writing to the Seller’s registered address.
The Consumer may use the model form in Appendix No. 1, but use of the form is not mandatory.
We recommend stating the name, Order number, contact email and the items to which the withdrawal relates.
The Consumer does not have to state a reason.
Prior contact helps us identify the shipment correctly and provide the current return address.
It is not a request for approval of the statutory withdrawal and does not limit its validity.
The right of withdrawal does not apply in cases specified by law, in particular to Goods made to the Consumer’s specifications or clearly personalised, and to sealed Goods which are not suitable for return for health-protection or hygiene reasons once the seal has been broken.
The mere fact that a product is underwear does not automatically exclude the right of withdrawal.
The hygiene exception applies only where the statutory conditions are met.
22. Sending Returned Goods and Return Costs
After notifying withdrawal, the Consumer must send the Goods back without undue delay and no later than 14 days after withdrawal.
We will provide the current return address and procedure by email.
Do not send Goods cash on delivery unless we have agreed otherwise in advance.
The Customer bears the ordinary cost of returning Goods.
In the case of a justified complaint or incorrectly delivered Goods, Bohemia Fox bears the reasonably incurred return costs.
For Orders returned from the United States without giving a reason under the standard right of withdrawal, the Customer bears the cost of return shipping and any costs associated with return customs clearance.
In the case of a justified complaint, defective Goods or an error attributable to Bohemia Fox, Bohemia Fox bears the reasonable return costs, including return customs clearance costs, in accordance with applicable law.
The sender is responsible for safely packaging returned Goods.
We recommend using a tracked shipment and retaining proof of dispatch.
We recommend including a note with the Goods containing the Customer’s first and last name, Order number, contact email and a list of returned items.
After the statutory period has expired, a return may be accepted only if Bohemia Fox expressly offers an extended voluntary return period or agrees individually with the Customer.
We do not charge a flat restocking fee or an automatic percentage penalty for the proper exercise of the statutory right of withdrawal.
23. Condition of Returned Goods, Trying on Goods and Reduction in Value
The Consumer may inspect and try on the Goods only to the extent necessary to establish their nature, characteristics, size and functionality, similarly to what would be possible in a physical store.
Returned Goods must be reasonably protected and should not have been worn beyond what is necessary for normal trying on, washed, cleaned, altered or repaired.
The Goods must not be soiled with cosmetics, make-up, deodorant, self-tanning products or other substances, scented with perfume, smoke or another strong odour, covered with human or animal hair, torn, damaged or incomplete.
Tags, labels and protective elements should remain attached unless their removal was necessary for ordinary inspection.
Removal of a tag does not in itself automatically cancel the right of withdrawal.
If the Consumer handled the Goods in a way that went beyond what was necessary to establish their nature, characteristics and functionality, the Consumer is responsible for the actual reduction in value.
The amount of the reduction is assessed individually according to the actual condition of the product, extent of use, soiling, damage, missing parts and possibility of resale.
Bohemia Fox does not apply an automatic flat-rate deduction merely because of a particular type of soiling or removal of a tag.
If we identify a circumstance that may affect the amount refunded, we will inform the Customer and explain the reason and method of assessment.
24. Underwear and Hygiene Protection
Always try on lower-body underwear over your own clean underwear.
Do not remove or break a hygiene seal, protective film or other hygienic closure where the product is fitted with one.
The right of withdrawal may be excluded for Goods supplied in sealed packaging or with a hygiene seal that, after the packaging or seal has been broken, are not suitable for return for health-protection or hygiene reasons.
The hygiene exception does not automatically apply to all underwear.
It is assessed according to the particular product, the existence of an actual hygienic seal and whether that seal was broken after delivery.
These rules concern withdrawal without giving a reason.
They do not limit the right to complain about defective Goods.
25. Refunds After Withdrawal
Following a valid withdrawal, we will refund the money without undue delay and no later than 14 days after notice of withdrawal.
We may withhold the refund until we receive the returned Goods or until the Consumer proves that the Goods have been sent back, whichever occurs first.
We will refund the money using the same payment method used to pay for the Order unless we agree otherwise and the Customer incurs no additional cost.
For Orders shipped to the United States, refunds are issued in US dollars (USD), corresponding to the amount actually paid in USD.
The actual posting of the refund may depend on the bank, card issuer, Shopify or another payment service provider.
If the Consumer withdraws from the entire contract, we will also refund the original delivery costs, but only up to the amount corresponding to the least expensive standard delivery method offered for that Order.
Any surcharge for a more expensive or express delivery method is not refunded.
Where only part of an Order is returned, the original delivery costs are refunded only where and to the extent required by applicable law and the specific way in which shipping was calculated.
The refund for a returned item is based on the amount actually paid for that item after any discount was applied.
26. Different Sizes, Colours and Products
We do not offer ordinary exchanges of size, colour or product.
If the Customer needs a different size, colour or product, the Customer places a new Order and returns the original Goods under the withdrawal rules.
This does not affect the Consumer’s statutory right to request delivery of new defect-free Goods as a remedy for a justified complaint.
27. Liability for Defects and Conformity of Goods With the Contract
The Seller is responsible to the Consumer for ensuring that the Goods are free from defects upon receipt and conform to the Purchase Contract.
In particular, the Goods must correspond to the agreed description, type, quantity, quality, functionality, compatibility and other agreed characteristics; be suitable for the purpose for which the Consumer requires them and to which the Seller agreed; and be supplied with the agreed accessories and instructions.
The Goods must also have the characteristics that a Consumer may reasonably expect in view of the nature of the Goods, public statements, advertising, labelling, durability, safety and the usual characteristics of Goods of the same type, unless a deviation was expressly and separately agreed before the contract was concluded.
The Consumer may complain about a defect that becomes apparent in the Goods within two years of receipt.
If a defect becomes apparent within one year of receipt, it is presumed that the Goods were already defective at the time of receipt unless this is incompatible with the nature of the Goods or the defect.
Under the conditions laid down by law, the period during which the Consumer cannot use the Goods because of a justified complaint is not included in the period for asserting the defect.
Rights arising from defective performance do not apply to ordinary wear and tear, damage caused by the Customer, misuse, failure to follow care instructions, inappropriate washing or drying, mechanical damage occurring after receipt, or a defect of which the Customer was aware before receipt and because of which a lower price was agreed.
A voluntary guarantee of quality is provided only where expressly stated for the Goods, in a guarantee statement or in advertising.
Statutory rights arising from defective performance are not affected.
28. Consumer Rights in the Event of Defects
If the Goods are defective, the Consumer may request that the defect be remedied.
At the Consumer’s choice, they may request repair or delivery of new defect-free Goods, unless the chosen remedy is impossible or disproportionately costly compared with the other remedy.
The Seller may refuse to remedy the defect if both repair and delivery of new Goods are impossible or disproportionately costly in view of the significance of the defect and the value the Goods would have without the defect.
We will remedy the defect within a reasonable time after it is reported and without significant inconvenience to the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer purchased them.
The Consumer may request an appropriate price reduction or withdraw from the contract in particular where the Seller refuses to remedy the defect, fails to remedy it properly and in time, the defect recurs, the defect constitutes a material breach of contract, or it is apparent from the circumstances that the defect will not be remedied without significant inconvenience.
The Consumer may not withdraw from the contract because of an insignificant defect.
However, a defect is presumed not to be insignificant unless the Seller proves otherwise.
If only part of an Order is defective, the rights generally apply to that part unless it cannot reasonably be expected that the Consumer will keep the remaining defect-free Goods.
If the Consumer withdraws because of a defect, the Goods are returned at the Seller’s expense and the Seller refunds the purchase price without undue delay after receiving the Goods or proof that they have been sent, in accordance with the statutory conditions.
29. Complaint Procedure
A complaint may be made by email to info@bohemiafox.com or in writing at the Seller’s registered address.
Before sending complained-about Goods, we recommend first contacting Customer service, which will provide the current address and appropriate procedure.
We recommend stating the Customer’s name, Order number, identification of the Goods, description of the defect, when and how the defect appeared and the requested method of resolution.
A complaint form may be used, but its use is not mandatory.
We request photographs, video or shipment of the Goods only where necessary to assess the defect.
The Consumer will provide the necessary cooperation and allow the Seller to inspect the Goods.
When a complaint is made, we will issue the Consumer with written confirmation stating the date on which the complaint was made, its content, the requested method of resolution and contact details.
After resolution, we will issue confirmation of the date and method of resolution, the duration of any repair, or written reasons for rejection where applicable.
We will decide on the complaint immediately, and in complex cases within three Business Days; this period does not include the reasonable time required for professional assessment of the defect.
The complaint, including removal of the defect, will be resolved and the Consumer informed of the outcome no later than 30 days after the complaint was made, unless the parties expressly agree on a longer period.
If the 30-day period, or an agreed longer period, expires without resolution, the Consumer may, under the statutory conditions, withdraw from the contract or request an appropriate price reduction.
In the case of a justified complaint, the Consumer is entitled to reimbursement of reasonable and documented costs incurred in making the complaint.
30. Product Care, Misuse and Safety Notices
The Customer should use and care for the Goods in accordance with their intended purpose, material composition, care symbols and instructions stated on the label, packaging or product page.
Delicate lingerie, lace, embroidery, satin and elastic materials may require gentle hand washing or another special procedure.
Failure to follow the instructions may result in damage that is not a defect existing at the time of receipt.
If the Seller or manufacturer issues a safety notice, corrective instruction or product recall, the Customer should stop using the product and follow the instructions provided.
These rules do not limit statutory liability for a dangerous or defective product.
31. Ratings, Reviews, Photographs and Other Customer Content
This Section applies only if the online store allows Customers to submit or display reviews, ratings, photographs, comments or other Customer content.
Directly next to reviews, or through a clearly marked link, we will always state whether reviews are verified and how.
We will label a review as verified only where the system used makes it reasonably possible to verify that its author actually purchased or used the relevant product.
If we do not carry out such verification, reviews will be marked as unverified.
The Customer is responsible for being the author of the published content or otherwise having the right to publish it, and for ensuring that the content does not infringe third-party rights.
The Customer must not publish false or misleading reviews, content unrelated to the product, personal data of other persons without a legal basis, hateful, threatening, unlawful or obscene content, or malicious code.
If a photograph, video or other content contains the likeness or personal data of another person, the Customer confirms that they have the necessary authorisation or consent to create and publish it.
Processing of personal data in connection with reviews is also governed by the Privacy Policy.
By publishing content, the Customer grants Bohemia Fox a non-exclusive, royalty-free and territorially unrestricted licence to display, technically modify, translate, share and use the content for operation and promotion of the online store and products for the duration of the relevant rights.
This licence does not prevent the Customer from using their own content elsewhere.
We may refuse or remove content that violates the law, third-party rights, platform rules, these Terms and Conditions or is unrelated to the product.
We are not required to publish every submitted review.
If the Customer received a reward, discount, free product or other benefit for a review, this fact must be disclosed in an appropriate and understandable manner.
32. Intellectual Property
Texts, photographs, graphics, logos, collection names, product names, videos, audio, designs, databases and other content of the online store are protected by law and belong to the Seller, Shopify or other authorised persons.
Content of the online store may be used only for personal and non-commercial purposes connected with browsing the offer and making purchases.
Without prior written consent, it is not permitted to copy, modify, translate, publicly display, sell, license, download in bulk, create databases from or otherwise commercially exploit the content.
Shopify names, logos and marks are the property of Shopify or its licensors.
Use of the online store does not grant the Customer a licence to Bohemia Fox or Shopify trademarks.
Ordinary sharing of a link to a public page of the online store or a product on social media is permitted provided that it is not associated with deception, impersonation of Bohemia Fox or infringement of third-party rights.
33. Prohibited Use of the Online Store and Security
The online store must not be used for unlawful, fraudulent, harmful or misleading purposes.
It is prohibited to disrupt the security or availability of the online store, distribute malicious code, circumvent access restrictions, test another person’s login details, obtain personal data without authorisation or interfere with other persons’ accounts.
Without consent, it is not permitted to use automated means to purchase stock, extract content, prices or personal data in bulk, circumvent technical restrictions, impose unreasonable traffic on the service or use robots, scraping tools or AI agents for activities contrary to these Terms and Conditions or the technical rules of the online store.
A false identity, another person’s payment method without authorisation, a misleading address or other information must not be used for fraud or to circumvent the rules.
Where there is reasonable suspicion of a security incident, fraud or serious breach of the rules, we may suspend an Order, request verification, refuse an Order before acceptance, restrict an account or access and refer the matter to the relevant authorities.
The Customer’s statutory rights are not affected.
34. External Tools, Applications and Third-Party Links
The online store may use or make available tools, applications and links operated by third parties, for example Shopify, payment providers, carriers, social networks, analytics services or Customer-support providers.
Use of a third-party service may be governed by its own terms and privacy policies.
The Customer should review them before using a separate service.
Bohemia Fox is not responsible for the content, availability or independent performance of a third party that is not part of the Purchase Contract with Bohemia Fox.
However, Bohemia Fox remains responsible for persons and services it uses to perform its own obligations to the extent required by law.
A link to an external website does not automatically constitute an endorsement or assumption of responsibility for its content.
Nothing in this Section limits the Customer’s statutory rights against the Seller.
35. Availability of the Online Store, Maintenance and Events Beyond the Seller’s Control
We aim to keep the online store available, secure and up to date, but we cannot guarantee uninterrupted operation without outages, errors or maintenance.
The online store may be temporarily restricted due to Shopify maintenance, updates, a security incident, hosting outage, payment-service outage, internet outage or another event outside the Seller’s reasonable control.
The Seller is not responsible for delay or non-performance caused by an extraordinary, unforeseeable and unavoidable obstacle beyond its control unless the law provides otherwise.
If such an event materially affects a Purchase Contract that has already been concluded, we will inform the Customer and offer a reasonable solution.
The Consumer’s statutory rights in the event of delay or impossibility of performance remain unaffected.
Information in the online store may contain minor typographical or technical errors.
Corrections are made for the future; Orders and concluded contracts are handled under Section 10 and applicable law.
36. Personal Data Protection and Electronic Communication
Processing of personal data is governed by the separate Privacy Policy published in the online store.
The Customer acknowledges that information necessary to process an Order is shared with Shopify, the payment provider, the carrier and other processors to the necessary extent.
Marketing communications are sent only under the conditions of applicable law.
The Customer may unsubscribe at any time through the link in the email or by contacting Customer service.
Contractual communications, Order confirmations, acceptance confirmations, invoices, shipping information, withdrawal notices, complaint communications and other documents may be delivered electronically to the email address provided by the Customer.
The Customer must keep their contact email address up to date and regularly check the spam folder as well.
37. Alternative Dispute Resolution and Supervisory Authorities
If a dispute arising from a Purchase Contract between the Seller and the Consumer cannot be resolved by mutual agreement, the Consumer may submit a proposal for alternative dispute resolution.
The competent entity is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
Alternative dispute resolution is intended for Consumers and aims to achieve an amicable settlement.
The Czech Trade Inspection Authority does not decide the dispute in the same way as a court and cannot compel the parties to reach an agreement.
The European Online Dispute Resolution (ODR) platform has been discontinued and is therefore not listed in these Terms and Conditions as a method for submitting a complaint.
Consumer-protection supervision is carried out, to the extent prescribed by law, by the Czech Trade Inspection Authority.
Personal-data protection supervision is carried out by the Office for Personal Data Protection.
Trade-licensing supervision is carried out by the competent trade licensing authority.
The Consumer’s right to bring a matter before the competent court is not affected by alternative dispute resolution.
38. Governing Law, International Customers and Language
The Purchase Contract and these Terms and Conditions, including the provisions relating to Orders shipped to the United States, are governed by the laws of the Czech Republic.
If the Customer is a Consumer habitually resident in another country, the choice of Czech law does not deprive the Consumer of the protection provided by mandatory provisions of the law of the country of habitual residence where those provisions apply under the relevant conflict-of-laws rules.
Jurisdiction is determined by applicable law.
These Terms and Conditions do not require a Consumer to waive the right to bring proceedings before a court that has jurisdiction under mandatory rules.
The Purchase Contract may be concluded in Czech or another language available in the online store.
Any translation of these Terms and Conditions is provided for easier understanding.
In the event of a conflict, the Czech version prevails, without prejudice to mandatory Consumer rights in the country of the Consumer’s habitual residence.
39. Archiving of the Contract and Access to Documents
Orders, acceptance confirmations and related documents are archived electronically for the period necessary to perform the contract, protect rights and comply with legal obligations.
The Customer receives relevant contractual information on a durable medium, usually by email.
Depending on technical capabilities, the Customer may also have access to Order information through the Customer account.
The Seller is not required to provide unlimited access to internal systems or to other Customers’ information.
Upon request, however, the Seller will provide the Customer with information and documents to which the Customer is entitled by law.
Protection and retention of personal data are governed by the Privacy Policy.
40. Changes to the Terms and Conditions
The Seller may amend or supplement these Terms and Conditions, in particular in the event of changes in law, the operating model, Shopify functions, the services offered or business processes.
For a particular Order, the version effective when the Order is submitted applies unless applicable law requires otherwise.
A later amendment does not alter rights and obligations arising from an already concluded contract unless the parties agree otherwise or the change is required by law.
The current version is always published in the online store together with its effective date.
If a change is material to an existing Customer account or long-term service, we will provide notice to the extent required by law.
41. Severability, No Waiver and Entire Agreement
If any provision is invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions.
The rule of applicable law that most closely corresponds to the meaning and purpose of the affected provision will apply in its place.
The fact that the Seller does not exercise a particular right in a specific case does not mean that the Seller waives that right for the future.
These Terms and Conditions, together with the accepted Order, the Seller’s acceptance, product information and Related Policies, constitute the entire agreement relating to the relevant Purchase Contract unless individually agreed otherwise.
Headings are provided for convenience and do not alter the meaning of individual provisions.
42. Contact Details and Customer Support
For questions about an Order, shipping, returns, refunds, complaints, personal data protection or these Terms and Conditions, contact us:
Matěj Peltán – Bohemia Fox
Company ID No. (IČO): 04539389
Registered address: Uralská 689/7, 160 00 Prague, Czech Republic
Email: info@bohemiafox.com
Phone: +420 777 583 989
Calls to the telephone number above are charged only at your operator’s ordinary rate.
Bohemia Fox does not charge any special premium rate.
The Seller is not a VAT payer.
For messages concerning a specific Order, always include the Order number.
The address for sending returned or complained-about Goods may be provided to the Customer by email according to the current operating procedure.
Overview of Basic Shipping Rates
| Area | Shipping Price | Free Shipping From | Order Currency |
|---|---|---|---|
| Czech Republic | CZK 100 | CZK 2,000 | CZK |
| European Union | €14 | €250 | EUR |
| Selected countries outside the EU | €16 | €250 | EUR |
| United Kingdom | €16 | €250 | EUR |
| United States of America | 25 USD | 300 USD | USD |
| Canada | €25 | €300 | EUR |
| Rest of the world | €30 | €300 | EUR |
For the United States, standard delivery is DDP — customs duties, standard import charges and customs clearance costs are covered by Bohemia Fox as described in Sections 16 and 18.
The detailed list of countries and customs rules is set out in Sections 16 and 18 of these Terms and Conditions.
Availability and the price shown at checkout before the relevant Order is submitted, together with the terms subsequently accepted by the Seller, apply to the relevant Purchase Contract.
Appendix No. 1 – Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the Purchase Contract.
Use of this form is not mandatory.
Addressee:
Matěj Peltán – Bohemia Fox
Uralská 689/7
160 00 Prague
Czech Republic
Email: info@bohemiafox.com
I hereby give notice that I withdraw from my Purchase Contract for the following Goods:
Order number: __________________________________________
Order date: ____________________________________________
Date received: _________________________________________
Consumer’s first and last name: _________________________
Consumer’s address: ___________________________________
Email / phone: _________________________________________
Date: _________________________________________________
Consumer’s signature (only if this form is submitted on paper):