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Shipping policy
Shipping Policy
Information about shipping prices, Order processing and delivery, customs duties and import charges, and what to do if a shipment is damaged or incorrectly delivered.
1. Shipping Prices
Czech Republic
Orders up to CZK 1,999 – shipping CZK 100.
Free shipping on Orders of CZK 2,000 or more.
These rates apply only to Orders delivered within the Czech Republic.
European Union
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping: €14
Free shipping: Orders of €250 or more.
Countries Outside the European Union
Albania, Andorra, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Moldova, Monaco, Norway, North Macedonia, Serbia, Switzerland and Ukraine.
Shipping: €16
Free shipping: Orders of €250 or more.
All customs duties, import VAT and other import charges are paid by the Customer unless expressly stated otherwise at checkout.
United Kingdom
Shipping: €16
Free shipping: Orders of €250 or more.
All customs duties, import VAT and other import charges are paid by the Customer unless expressly stated otherwise at checkout.
United States of America
Shipping: 25 USD
Free shipping: Orders of 300 USD or more.
Orders shipped to the United States are charged exclusively in US dollars (USD).
Customs duties, import charges and customs clearance costs associated with standard delivery are covered by Bohemia Fox as described in Section 3 below.
Canada
Shipping: €25
Free shipping: Orders of €300 or more.
All customs duties, import VAT and other import charges are paid by the Customer unless expressly stated otherwise at checkout.
Rest of the World
All countries not listed above.
Shipping: €30
Free shipping: Orders of €300 or more.
All customs duties, import VAT and other import charges are paid by the Customer upon receipt of the shipment unless expressly stated otherwise at checkout.
All Orders outside the Czech Republic are charged in euros (€), except Orders shipped to the United States, which are charged exclusively in US dollars (USD).
2. Customs Duties, Import VAT and Other Charges
Shipments delivered outside the European Union may be subject to customs duties, import VAT, carrier handling fees, customs representation fees or other local charges.
For all destinations outside the European Union other than the United States, unless it is expressly stated at checkout that these charges are already included and paid, they are payable by the Customer or the recipient of the shipment.
The amount of these charges is determined by the authorities and service providers in the destination country.
Bohemia Fox cannot influence or guarantee their amount in advance.
3. Detailed Terms for Orders Shipped to the United States
Prices and Currency
For Customers with a delivery address in the United States, prices are displayed exclusively in US dollars (USD) and the Order is paid exclusively in USD.
No other currency is accepted for Orders shipped to the United States.
If, for any reason, an Order for delivery to the United States is created in another currency, including as a result of a technical error, manual currency selection, circumvention of Shopify market or currency settings, use of a VPN or proxy, or another reason, Bohemia Fox may refuse the Order before conclusion of the Purchase Contract.
The Customer may then be asked to place a new Order using USD and the correct United States market configuration.
Bohemia Fox is not required to manually convert an incorrectly created Order into USD.
Sales Tax
Where sales tax is required under the laws of the relevant US state, it is included in the total price shown at checkout and is paid by the Customer as part of that price.
Customs Duties and Import Charges
Orders shipped to the United States are delivered on a Delivered Duty Paid (DDP) basis at standard delivery.
Bohemia Fox covers customs duties, import charges and customs clearance costs associated with standard delivery.
These costs are included in the price shown at checkout.
The Customer does not pay any additional customs duty or standard import charge on receipt of the shipment at standard delivery.
This does not apply to additional costs arising from incorrect or incomplete Customer information, refusal of the shipment, failure to provide required cooperation, or selection of a delivery method other than the standard option.
Such additional costs may be borne by the Customer where permitted by applicable law.
Customer Cooperation
The Customer must provide correct and complete information necessary for delivery and any customs clearance.
The Customer must also provide reasonable cooperation where required by the carrier or customs authorities.
Additional costs arising from incorrect information, refusal of the shipment or failure to provide the necessary cooperation may be charged to the Customer where permitted by applicable law.
4. Combining, Holding and Changing Orders
We do not normally combine already placed Orders into a single shipment, hold Orders for extended periods or retroactively adjust shipping charges that have already been paid.
If you need to change your delivery details or another part of your Order, please contact us as soon as possible.
Before the Order has been expressly accepted by Bohemia Fox, we may, where technically and reasonably possible, allow the Customer to correct delivery details or other information.
However, we cannot guarantee that a change will be possible once the Order has been expressly accepted, submitted for processing, prepared for dispatch or handed over to the carrier.
5. Order Confirmation and Acceptance
After the Customer submits an Order, Shopify may automatically send a confirmation to the email address provided during checkout.
This automatic confirmation only confirms that Bohemia Fox has received the Order in its system.
It does not constitute acceptance of the Order by Bohemia Fox and does not by itself result in the conclusion of a Purchase Contract.
Submitting an Order constitutes the Customer’s binding offer to purchase the relevant Goods.
Payment authorisation, reservation of funds, temporary blocking of funds or successful processing of payment does not by itself constitute acceptance of the Order or conclusion of the Purchase Contract.
Before accepting an Order, Bohemia Fox may review it.
This review may include in particular:
- availability of the Goods;
- payment status;
- accuracy and completeness of the delivery information;
- delivery destination;
- applicable currency;
- fraud or security indicators;
- customs or import requirements;
- sanctions or other legal restrictions;
- obvious pricing, currency, calculation or technical errors; and
- compliance with conditions applicable to the relevant market.
The Purchase Contract is concluded only when Bohemia Fox expressly accepts the Order.
Bohemia Fox accepts the Order by sending the Customer a separate confirmation stating that the Order has been accepted for fulfilment, or by another clear communication from which it is evident that the Order has been expressly accepted.
An automatic Shopify confirmation of receipt does not constitute such acceptance unless it expressly states that the Order has been accepted by Bohemia Fox.
Until the Order has been expressly accepted by Bohemia Fox, no Purchase Contract has been concluded.
If an Order is refused before acceptance and payment has already been authorised, reserved or collected, the relevant amount will be released or refunded without undue delay.
If you do not receive an automatic Order confirmation, first check your spam or junk folder and make sure that the email address you entered is correct.
Before placing a new Order, please contact us so that we can check whether the original Order was successfully created and avoid a duplicate purchase.
6. Order Processing and Product Availability
After an Order has been expressly accepted by Bohemia Fox, Orders are usually processed within 2–5 Business Days.
Orders containing Goods that are in stock are usually processed and handed over to the carrier within this period.
Processing time is separate from transit time.
Transit time begins once the shipment has been handed over to the carrier.
During new collection launches, sales, holidays, inventory checks or periods of increased Order volume, processing may take longer.
If, before an Order has been accepted, it becomes apparent that Goods are unavailable or sold out, Bohemia Fox may refuse the Order.
Where reasonably possible, Bohemia Fox may offer the Customer another solution, such as later delivery, modification of the Order or placement of a new Order.
The Customer is not required to accept substitute Goods, a higher price or materially different contractual conditions.
If an availability problem arises after a Purchase Contract has already been concluded, the situation will be handled in accordance with the Terms and Conditions and applicable law.
If processing of an accepted Order is significantly delayed, we will inform the Customer to a reasonable extent and explain the next steps.
7. Carriers and Estimated Delivery Times
Orders are shipped through carriers selected according to the destination country, type of shipment, Order value and service availability.
A specific carrier is not guaranteed unless stated directly at checkout or otherwise expressly confirmed by Bohemia Fox.
Estimated delivery times depend on the destination country, selected carrier, customs clearance, local conditions and other circumstances affecting transportation.
Any delivery times provided are estimates only unless a guaranteed delivery date has been expressly agreed.
8. Signature on Delivery
For selected shipments, we may require the recipient to confirm delivery with a signature due to the value of the shipment, destination country or increased risk of loss.
The Customer must provide an address where the shipment can be safely received.
Changes to the delivery method, postponement of delivery or delivery without a signature are possible only where permitted by the carrier.
9. Delivery Address
Orders are normally delivered to the delivery address stated by the Customer in the Order and subsequently accepted by Bohemia Fox.
The specific delivery method may vary depending on the destination country, selected carrier and service availability.
The Customer is responsible for providing correct and complete delivery and contact information.
If the Customer discovers an error in the delivery information, the Customer should contact Bohemia Fox as soon as possible.
A change cannot be guaranteed after the Order has been accepted or handed over for processing or delivery.
10. Damaged Shipment, Incorrect or Defective Goods
When receiving your shipment, please check the condition of the packaging.
If the parcel is visibly damaged, opened or resealed, ask the carrier to record the damage and take photographs of both the shipment and the packaging.
If you receive the wrong product, a different size or colour, an incomplete Order or defective Goods, please contact us without undue delay.
Where reasonably possible, include:
- your Order number;
- a description of the issue;
- photographs of the Goods;
- photographs of the packaging; and
- a photograph of the shipping label.
This information helps us assess the situation more quickly.
Failure to provide photographs does not by itself remove statutory Consumer rights where the issue can be proven otherwise.
11. Returns From the United States
Returns of Goods are governed by Bohemia Fox’s Terms and Conditions and Returns and Refunds rules.
Where the Customer returns Goods without giving a reason under the standard right of withdrawal, the Customer bears the cost of return shipping and any costs associated with return customs clearance.
In the case of a justified complaint, defective Goods or an error attributable to Bohemia Fox, Bohemia Fox bears the reasonable return costs, including reasonable return customs clearance costs, in accordance with applicable law.
Refunds for Orders paid in USD are issued in USD corresponding to the amount actually paid, subject to the applicable Terms and Conditions.
12. Governing Law and Dispute Resolution
This Shipping Policy is governed by the laws of the Czech Republic.
If the Customer is a Consumer habitually resident in another country, the choice of Czech law does not deprive the Consumer of protection provided by mandatory provisions of the law of the country of habitual residence where those provisions apply under the relevant conflict-of-laws rules.
Jurisdiction is determined by applicable law.
This Shipping Policy does not require a Consumer to waive any court or Consumer-protection rights that cannot legally be waived.
Where applicable, this does not affect the Consumer’s right to seek alternative dispute resolution through the Czech Trade Inspection Authority.
13. Refusal of an Order and Orders Not Accepted by Bohemia Fox
Submitting an Order does not by itself conclude a Purchase Contract.
Before an Order is expressly accepted by Bohemia Fox, Bohemia Fox may refuse the Order for a legitimate reason.
An Order may in particular be refused where:
a) Goods are unavailable
The Goods are unavailable, sold out or cannot reasonably be supplied.
b) Payment cannot be completed
Payment was not made, was declined, cancelled, reversed, could not be successfully authorised or there is another material problem with the selected payment method.
c) A United States Order is not in USD
The delivery address is located in the United States, but the Order was created or would be shipped in a currency other than US dollars (USD).
This applies regardless of whether the incorrect currency resulted from a technical error, manual currency selection, circumvention of Shopify market or currency settings, use of a VPN or proxy, or another reason.
d) Fraud or unlawful activity is suspected
There is reasonable suspicion of fraud, misuse of a payment method, identity misuse, money laundering, violation of applicable sanctions, unauthorised resale or another unlawful or abusive activity.
e) The Order contains an obvious error
The Order contains an obvious technical, pricing, currency, calculation or descriptive error that an average Customer could reasonably recognise.
f) Legal restrictions prevent acceptance or performance
Acceptance or performance of the Order would violate applicable law, sanctions, import or export restrictions, a binding decision of a public authority or another mandatory legal requirement.
g) Customer information is false or materially incomplete
The Customer provided false, materially incomplete, misleading or inconsistent information required for payment, delivery, fraud prevention, identity verification or customs clearance.
h) The delivery destination or configuration cannot be supported
The delivery destination, selected carrier, payment method, currency or another essential configuration cannot reasonably be supported.
i) The quantity materially exceeds normal personal use
The quantity ordered materially exceeds normal personal use, particularly where there is reasonable suspicion of automated purchasing, unauthorised resale or circumvention of quantity limits.
j) A technical failure prevents fulfilment
The Order cannot reasonably be fulfilled because of a technical failure affecting Shopify, a payment provider, carrier, stock system or another essential service.
k) Another legitimate reason prevents acceptance
Another legitimate reason exists that prevents Bohemia Fox from reasonably accepting the Order.
Where an issue can reasonably be corrected, Bohemia Fox may first contact the Customer and offer an opportunity to correct the relevant information, payment method, delivery details, currency or another part of the Order.
Bohemia Fox is not required to accept a corrected Order if the Goods have meanwhile become unavailable or another legitimate reason for refusal exists.
The Customer is not required to accept substitute Goods, a higher price, another currency, another delivery method or materially different contractual conditions.
If Bohemia Fox refuses an Order before conclusion of the Purchase Contract and payment has already been authorised, reserved or collected, the relevant amount will be released or refunded without undue delay.
Purchase Contracts Already Concluded
Once a Purchase Contract has been concluded by express acceptance of the Order by Bohemia Fox, Bohemia Fox may cancel, terminate, withdraw from or otherwise refuse to perform the Purchase Contract only where permitted by applicable law, where performance has become impossible or unlawful, where another statutory ground exists, or where Bohemia Fox and the Customer agree on another solution.
Nothing in this Shipping Policy gives Bohemia Fox an unrestricted right to cancel a Purchase Contract that has already been concluded.
If an already concluded Purchase Contract is lawfully cancelled or otherwise brought to an end and the relevant Goods will not be supplied, any amount received for those Goods will be refunded without undue delay using the same payment method as the original payment, unless the parties lawfully agree otherwise.
Nothing in this Section limits mandatory Consumer rights.
Contact
Customer Service
For questions about your Order, shipping or delivery, please contact us:
Email: info@bohemiafox.com
Please always include your Order number in your message.